You may submit a request by sending an email to helpdesk@msutexas.edu or by calling our IT Helpdesk at (940) 397-4278.
When emailing, please provide a very brief description of the problem in the subject line. Then provide your name, department, phone number, and a more detailed description of your request in the body of the email as shown below. This will automatically generate a work order and you will receive a confirmation email letting you know that your work order was received and is in the queue.
If you are requesting VPN access, you will need to submit the appropriate VPN Request Form with your work order:
VPN Access Request Form
3rd Party VPN Access Request Form
A technician will respond with regards to your VPN Request and, if approved, send appropriate installation and setup instructions to complete the process.
This is an example of information needed in a Help Request:
Subject: Printer won't Print
Body
| |
Jane Doe |
| Department | Information Technology |
| Phone Number | (940) 555-5555 |
| Request | My printer is plugged in and turned on, but will not print. The paper jam light is on but there is not a paper jam! |
| Details | Location, asset tag number, screenshots if applicable, a contact person if you're not going to be around. |