You may submit a request by sending an email to helpdesk@msutexas.edu or by calling our IT Helpdesk at (940) 397-4278.
When emailing, please provide a very brief description of the problem in the subject line. Then provide your name, department, phone number, and a more detailed description of your request in the body of the email as shown below. This will automatically generate a work order and you will receive a confirmation email letting you know that your work order was received and is in the queue.
This is an example of information needed in a Help Request:
Subject: Printer won't Print
Body
| Jane Doe | |
| Department | Information Technology |
| Phone Number | (940) 555-5555 |
| Request | My printer is plugged in and turned on, but will not print. The paper jam light is on but there is not a paper jam! |
| Details | Location, asset tag number, screenshots if applicable, a contact person if you're not going to be around. |