MSUTexas

Help

You may submit a request by sending an email to helpdesk@msutexas.edu or by calling our IT Helpdesk at (940) 397-4278. 

When emailing, please provide a very brief description of the problem in the subject line. Then provide your name, department, phone number, and a more detailed description of your request in the body of the email as shown below. This will automatically generate a work order and you will receive a confirmation email letting you know that your work order was received and is in the queue. 

This is an example of information needed in a Help Request:

Subject: Printer won't Print

Body


Example email for help request.
Name Jane Doe
Department Information Technology
Phone Number (940) 555-5555
Request  My printer is plugged in and turned on, but will not print. The paper jam light is on but there is not a paper jam!
Details Location, asset tag number, screenshots if applicable, a contact person if you're not going to be around.