Code
0312
PCLS
C5024
Pay Grade
117
Exempt
No
ORP
No
EEO Code
5
Title
Information Technology Technician I
Description

Responsible for client support activities including but not limited to support of desktop computer hardware, operating systems and applications, support of mobile devices, printers, scanners, relevant A/V equipment and other devices. Also includes support of client access and authorization to local and non-local systems and services. Support in all of these areas includes consultation on the procurement and deployment of hardware, software and other various technologies based on knowledge of individual and unit needs as well as best practices regarding the management of IT funding. This position will interact frequently with unit leadership, colleagues across the campus and with IT colleagues at peer institutions. 

Examples

Provides computer hardware and software support for staff, including new system installs, software and hardware installs and upgrades, troubleshooting, application support, printing, and user training. Works closely with other team members to resolve technical issues. Interacts daily with staff concerning the status of specific requests. Resolves complex PC software and hardware problems including computer peripherals. Resolves problems involving network connectivity, file and print sharing, email, and other network-related issues. Establishes and maintains documentation standards for new and existing applications. Monitors compliance with copyright laws, license agreements, and other related regulations. Provides evaluations and advice on current software and hardware trends. Serves as staff consultant to users. Maintains current software installs by tracking version upgrades and patches, testing for compatibility, and developing new procedures as needed. Installs and configures network applications such as file and print sharing, Internet access, email, and network calendar as directed. Provides audio/video assistance to staff for presentations. Performs other duties as assigned.

Physical Condition

Ability to lift 50 lbs. Ability to sit or stand for long periods of time.

Experience

At least one year administering computers/servers in a Windows or Mac OS Enterprise environment. Experience with supporting various desktop-based applications such as MS Office, Outlook, Skype for Business, Zoom, Banner applications, and endpoint management tools such as SCCM, Munki.  

Knowledge

Working knowledge of MS Windows OS that includes the ability to diagnose and correct issues as they arise. Good working knowledge of TCPIP, DNS, and desktop applications such as Microsoft Office. Strong technical skills and the ability to perform multiple tasks and projects simultaneously. Ability to use analytical skills to identify and solve problems within established systems. Working knowledge of mobile devices (tablets, mobile phones). Working knowledge of IT hardware such as how to troubleshoot hardware issues with a computer and how to fix/replace/reconfigure the hardware. Understanding of IT security, how to maintain secure devices and how to implement safe security principles

Education

Bachelor's degree in computer science or a technical discipline.

Additional Requirements

Requires the ability to work well with diverse populations and maintain positive working relationships with students, faculty, staff, and the community. Demonstrate professionalism and exemplary work ethics in all aspects of performance of duties. Excellent communication skills, both verbal and written, to interact with vendors and clients of various skill levels. Ability to work well independently and with a team of technical staff. Ability to quickly learn new computer software applications. Personal cell phone usage may be required to complete position duties, including multi-function authentication requirements.*Regular reliable attendance is required.* Must be available some nights and weekends. Must periodically serve on a standby or on-call basis. *This position is designated as security sensitive (high) and requires a criminal background check.

Last Updated 10-13-2022