Code
5231
PCLS
N3004
Pay Grade
123
Exempt
No
ORP
No
EEO Code
3
Title
Assistant Director, Clark Student Center
Description

Responsible for the coordination and day-to-day operation of services in the Clark Student Center (CSC). Works closely with the CSC Maintenance Technician who oversees daily custodial, maintenance, and setup operations for student center facilities. Directs the Mustangs Pantry student emergency aid program. Supervises, schedules, and trains multiple student employees who staff the Information Desk, Recreation Room, and fulfill various other CSC roles. Manages the CSC website. Manages the processes and database for all room reservation and event requests for student center facilities and outdoor campus areas using Astra Schedule software. Communicates with University personnel, student organizations, and external (non-campus) customers concerning use of student center facilities and policies/procedures related to reservations. Trains and supports personnel in campus departments on the use of Astra Schedule software for receiving and processing room requests for events occurring in non-CSC managed facilities. Administers the MSU campus card program using CS Gold software for printing and issuing MSU campus cards, programming door access schedules for campus buildings, setting individual and group door access permissions based on requests from campus departments, configuring student and employee meal plans, and running related reports. Works with appropriate university personnel in Facilities Services, Information Technology, University Police, Residence Life and Housing, Dinning Services etc. to troubleshoot problems with the card system when issues arise. Reports to the Associate Vice President for Student Affairs & Dean of Students and works closely with the Office of Student Leadership and Involvement.

Examples

Receives requests for and schedules university facility reservations for on-campus events in Astra Schedule, corresponding with campus departments, organizations, faculty, staff, students, and external (non-campus users) throughout the event confirmation process. Assists student center customers in defining their facility event needs. Provides daily event and setup reports to the CSC Maintenance Technician. Communicates building maintenance and custodial needs in student center facilities to the CSC Maintenance Technician. Hires, trains, and supervises student assistants at the CSC Information Desk, Recreation Room, and Mustangs Pantry. Monitors the CSC annual operating and student assistant budget and equipment inventory. Produces weekly, monthly, and annual reports. Oversees tasks related to issuing cards, maintaining user profiles and permissions, and recordkeeping for the campus card system. Maintains door schedules for campus buildings with card access. Orders supplies for the campus card system. Administers the campus facility reservation system for events (Astra Schedule) and Campus Card System (CS Gold), including technical services. Participates in presentations to current and prospective students, employees, and parents or guests related to CSC services, programs, and the campus card system. Coordinates and/or assists with the planning and implementation of occasional student events hosted by the CSC. Performs other related duties as assigned.

Physical Condition

Moderate physical activity with occasional lifting of objects weighing over thirty pounds. Ability to sit or stand for long periods of time. Ability to move about the student center facilities. Strength and stamina to perform a variety of manual tasks associated with duties.

Experience

Should possess experience in facility operations and management, event planning, personnel training and supervision, use of databases or similar software programs, and the delivery of exceptional customer service. Previous experience in campus card management is desired. Previous experience with the software applications CS Gold and Astra Schedule are desired.

Knowledge

Must be knowledgeable and proficient in the use of computers for specialized software applications, commonly used office, internet, and cloud-based software programs (e.g. Microsoft Word, Excel, Powerpoint, and Outlook), and institutional information and database systems (e.g. Banner).

Education

Bachelor's degree required, Master's degree preferred.

Additional Requirements

Requires the ability to manage people and resources, work independently on difficult and complex assignments, and complete work in a timely and efficient manner in a busy atmosphere. Must possess working knowledge of business English including spelling and punctuation, strong attention to detail, and ability to proficiently operate a desktop and laptop computer. Must have the sensitivity and skill to establish and maintain effective positive working relationships with diverse students, faculty, staff, and the community. *Regular reliable attendance is required. *Must be able to work occasional nights and weekends. *Serves as Campus Security Authority as outlined by the Clery Act. *Designated as a Responsible Employee as outlined by Title IX. *This position is designated as security sensitive and requires a criminal background check.

Last Updated 01-19-2022