Pay Grade
EEO Code
Director, Student Business Services

Provides leadership to ensure excellent service to the University community in the receipt, disbursement and recording of funds for the University and student accounts. The Director supervises the entire cashiering operations of the University. Responsibilities involve the keeping of accurate records of tuition, fees, and other cash receipts as well as the disbursement of scholarship and loan funds to students. Reports to the Controller.


Develops and maintains sound working relationships with financial institutions in accordance with state statutes and institutional policies. Conducts daily collection, review, and reconciliation of electronic payment reports. Responsible for the preparation of all bank deposits, sales tax deposits, credit card operations, and petty cash accounts. Coordinates schedules and registration procedures with the Registrar, Housing, Admission, and Financial Aid offices. Recommends various personnel actions including, but not limited to, hiring, performance appraisals, promotions, transfers, and vacation schedules. Maintains rate tables that perform the calculation of student tuition and fees each semester. Updates financial sections of the student catalogs and schedules, maintains the Business Office web site, and coordinates the collection of student account payments prior to a mandatory void date. Ensures privacy of students, parents, and other university customers.

Physical Condition

Minimum of five years of progressively responsible work experience, preferably in banking and/or accounting. Proven supervisory experience is required.


Advanced knowledge of accepted bookkeeping theories, practices, fundamental accounting policies and procedures. Must be skilled in the use of personal computers including Microsoft applications, calculator by touch, and other general office equipment. Ability to perform detail work with speed and accuracy. Process paperwork in a neat, systematic, and legible manner. Ability to understand and carry out complicated oral and written instructions.


Bachelor's degree in accounting or business required.

Additional Requirements

Requires the ability to work well with diverse populations and maintain positive working relationships with students, faculty, staff, and the community. Must have understanding and working knowledge of basic accounting skills obtained through job experience and formal training. Must work successfully with customers. Must have excellent interpersonal skills exhibiting courteous and caring customer service. Must have strong written and oral communication skills and be a positive representative for MSU to a diverse population. Must understand effective office procedures, be able to plan and manage tasks, understand and follow complex detailed instructions, and make independent decisions. Strict confidentiality must be maintained. *Regular reliable attendance is required. *This position is designated as security sensitive (Mod) and requires a criminal background check.

Last Updated 04-30-2018