Job Posting Details

Responsible for client support activities including but not limited to support of desktop computer hardware, operating systems and applications, support of mobile devices, printers, scanners, relevant A/V equipment and other devices. Also includes support of client access and authorization to local and non-local systems and services. Support in all of these areas includes consultation on the procurement and deployment of hardware, software and other various technologies based on knowledge of individual and unit needs as well as best practices regarding the management of IT funding. This position will interact frequently with unit leadership, colleagues across the campus and with IT colleagues at peer institutions. 

Provides computer hardware and software support for staff, including new system installs, software and hardware installs and upgrades, troubleshooting, application support, printing, and user training. Works closely with other team members to resolve technical issues. Interacts daily with staff concerning the status of specific requests. Resolves complex PC software and hardware problems including computer peripherals. Resolves problems involving network connectivity, file and print sharing, email, and other network-related issues. Establishes and maintains documentation standards for new and existing applications. Monitors compliance with copyright laws, license agreements, and other related regulations. Provides evaluations and advice on current software and hardware trends. Serves as staff consultant to users. Maintains current software installs by tracking version upgrades and patches, testing for compatibility, and developing new procedures as needed. Installs and configures network applications such as file and print sharing, Internet access, email, and network calendar as directed. Provides audio/video assistance to staff for presentations. Performs other duties as assigned.

Ability to lift 50 lbs. Ability to sit or stand for long periods of time.

At least one year administering computers/servers in a Windows or Mac OS Enterprise environment. Experience with supporting various desktop-based applications such as MS Office, Outlook, Skype for Business, Zoom, Banner applications, and endpoint management tools such as SCCM, Munki.  Experience with troubleshooting and knowledge of classroom instructional technologies and equipment and projector systems desirable.

Working knowledge of MS Windows OS that includes the ability to diagnose and correct issues as they arise. Good working knowledge of TCPIP, DNS, and desktop applications such as Microsoft Office. Strong technical skills and the ability to perform multiple tasks and projects simultaneously. Ability to use analytical skills to identify and solve problems within established systems. Working knowledge of mobile devices (tablets, mobile phones). Working knowledge of IT hardware such as how to troubleshoot hardware issues with a computer and how to fix/replace/reconfigure the hardware. Understanding of IT security, how to maintain secure devices and how to implement safe security principles. Knowledge of audio-visual equipment installation and maintenance desirable.

High school graduation with heavy experience in the specific job areas is required.

Excellent communication skills, both verbal and written, to interact with vendors and clients of various skill levels. Ability to work well independently and with a team of technical staff. Ability to quickly learn new computer software applications.

Requires the ability to maintain positive working relationships with students, faculty, staff, and the community. Must adhere to University’s core values: People-Centered, Community, Integrity, Visionary, and Connections, per the MSU Texas Values Journey. Personal cell phone usage may be required to complete position duties, including multi-function authentication requirements. Regular reliable attendance is required.

This position is designated as security sensitive (Mod) and requires a criminal background check. Position is designated as a Responsible Employee as outlined by Title IX. May serve as Campus Security Authority as outlined by the Clery Act.