- Code
- 0301
- PCLS
- C5009
- Pay Grade
- 117
- Exempt
- No
- ORP
- No
- EEO Code
- 5
- Title
- PC / Network Service Technician
- Description
Under the general supervision of the PC/Network Services Manager, complete work orders and assist fellow technicians in completion of daily tasks including system installation, problem determination and resolution, application deployment, and general troubleshooting.
- Examples
Responsible for microcomputer hardware and software problem analysis and resolution as well as system evaluation and upgrade. Install and troubleshoot Windows XP, and Mac OS X. Install and troubleshoot MS Office Suites (2003 and 2007), and World Wide Web Browsers. Provide training and instructions to end users on how to use software/hardware products. Maintain, troubleshoot, and upgrade LAN based networking technology on Enterasys and CISCO networking equipment.
- Physical Condition
Ability to lift 50 lbs. Ability to sit or stand for long periods of time.
- Experience
Technical training with a strong background in PC and Mac hardware/software installation and repair. Technical training in and working knowledge of Microsoft and Apple networking. Experience in the installation/maintenance of twisted-pair cabling. Basic knowledge of switches and routers. Basic familiarity with standards based routing and switching.
- Knowledge
Knowledge of microcomputer hardware and software installation and repair. Knowledge of Microsoft Active Directory Services and MacOS.
- Education
Bachelor's degree preferred. High school graduation with heavy experience in the specific job areas is acceptable.
- Additional Requirements
Requires the ability to work well with diverse populations and maintain positive working relationships with students, faculty, staff, and the community. Employees are expected to embody and promote the five core values of Midwestern State University: People-Centered, Community, Integrity, Visionary, and Connections, in their day-to-day work and interactions as members of the university community. Demonstrate professionalism and exemplary work ethics in all aspects of performance of duties. Personal cell phone usage may be required to complete position duties, including multi-function authentication requirements. *Regular reliable attendance is required.* Must be available some nights and weekends. Must periodically serve on a standby or on-call basis. *This position is designated as security sensitive (high)and requires a criminal background check.
- Standard Requirements
-
Requires the ability to work well with diverse populations and maintain positive working relationships with students, faculty, staff, and the community. Must adhere to University’s core values: People-Centered, Community, Integrity, Visionary, and Connections, per the MSU Texas Values Journey. Personal cell phone usage may be required to complete position duties, including multi-function authentication requirements. Regular reliable attendance is required.
This position is designated as security sensitive (Mod) and requires a criminal background check. Position is designated as a Responsible Employee as outlined by Title IX. May serve as Campus Security Authority as outlined by the Clery Act.
Last Updated 10-05-2022