MSUTexas

Email

Student Email

Account creation: Your email address will look like "portalusername@my.msutexas.edu "

Account availability and requirements: Your student email address (and associated Google applications) will stop being available 13 months after you graduate from Midwestern State University or when you are disenrolled.

Login link: To sign in to your student email account, log in to the Portal and use the "Gmail" link in the Quick Launch menu on the left-hand side of your Portal homepage. 

Gmail help link: For instructions on managing notifications, filtering, forwarding your student email, and more please visit Gmail Help Topics

 

Faculty/Staff Email

Account creation: Your email address will look like "username@msutexas.edu" and is created at the same time as your employee MSUNet account. You will receive instructions from MSU IT when these are created.

Account availability and requirements: Your employee email address (and its associated MSUNet account) will stop being available immediately upon termination of employment with MSU, with the exception of faculty with Emeritus status. All account holders must take the mandatory Security Awareness Training administered by MSU Information Security. All mailboxes are subject to the following size constraints:

  • Mailbox Size Limits
    • Faculty and Staff: 
      • Warning at 1.945 GB
      • No sending at 2.048 GB
      • No sending or receiving at 2.355 GB
    • Emeritus:
      • Warning at 100 MB
      • No sending at 200 MB
      • No sending or receiving at 250 MB

Login link: To sign in to your employee email account, log in to the Outlook Web App and use your MSUNet credentials, but do not type '@mwsu.edu' in the username field. Alternately, you may use the Microsoft Outlook program on an MSU computer (you must be logged in on your own MSUNet profile). This will not work on computers in any of the computer labs.

Outlook help link: For instructions on organizing your inbox, archiving messages, setting up Out-of-Office Assistant and more, please visit Outlook Help

MSU-specific instructions: MSU Texas email addresses may not be set up to forward to off-campus email addresses. The contents of your email signature should be based on your position at MSU Texas. Refer to your supervisor for guidance. If your department uses shared mailboxes and calendars, you will need to contact MSU Information Technology for setup assistance. If you spot a suspicious email, forward it to phishingreports@mwsu.edu and then delete it from your inbox.

How do I spot a suspicious email?
There are many ways to spot a suspicious email, but you must look closely. Here are a few signs:

  • You don't know the sender
  • The sender is a company or service that should not have your work email address
  • The message references a transaction you did not make
  • There are unexpected documents attached
  • You are asked for personal information or money
  • The message has poor spelling and grammar
  • The message includes a link and instructs you to use it
  • The message contains an urgent call to action or a threat
  • The message contains an offer or promises a prize

How do I access my email account on my mobile device?
  • Make sure to have a strong wireless internet connection on campus.
  • Set a password or PIN on your device prior to beginning email setup.
  • For Android:
    • From the home screen, tap Settings
    • Look for Accounts or Mail within your settings menu.
    • Click Add Account 
    • Select Microsoft Exchange ActiveSync as your mail carrier.
    • Enter your full MSU email address and password.
    • If available, select Manual Setup or Server Settings.
    • Domain\username will look like ADMIN\username. 
    • Exchange Server will look like webmail.mwsu.edu
    • Follow on-screen prompts to connect your account. 
  • for iOS 11 or higher:
    • At the Home Screen, tap Settings > Accounts & Passwords > Add Account > Exchange.
    • On the next screen, enter the following information then tap "Next".
    • On the popup, select Configure Manually.
      • Enter your password and tap "Next"
    • On the next screen enter the following and tap "Next".
      • For Server: enter "webmail.mwsu.edu".
      • For Domain: enter "admin".
      • For Username: enter the username you use to login to your campus desktop computer (firstname.lastname)
    • On the next screen you will need to move the sliders to select which Exchange items you would like to synchronize with your phone. You can synchronize Mail, Contacts, Calendars, Reminders, and Notes from your Exchange account. Once you have made your selections, tap "Save".
    • After a few moments you will be required to create a passcode to unlock your iOS device.  Enter the same password two times and tap "Save".

 

Additional security-related tips (including email encryption) can be found on the Information Security page, located here.

 

Help Request

MSU Information Technology has created an interactive Help Request form for your convenience. You may fill out the form by clicking here: Help Request

Alternately, you may submit a request manually by sending an email to helpdesk@msutexas.edu. 

Please provide a very brief description of the problem in the subject line. Then provide your name, department, phone number, and a more detailed description of your request in the body of the email as shown below. This will automatically generate a work order and you will receive a confirmation email letting you know that your work order was received and is in the queue. 

Subject: Printer won't Print

Body


This is an example of information needed in a help request email.
Name Jane Doe
Department Information Technology
Phone Number (940) 555-5555
Request My printer is plugged in and installed but refuses to print, and there's no paper jam. Can someone help?

Thanks, 
Jane