MSUTexas

Information Technology

Services

Midwestern State University's Information Technology department is located on our Wichita Falls campus, in the Memorial Building. We provide the following services: 
  • Account creation, maintenance, and deletion
  • Audio/Visual Equipment, Setup, Recordings
  • Classroom Technology Quotes, Installation, Support
  • Computer/Printing Lab Management
  • Course Evaluations
  • Data Backup, Storage, Reporting and Recovery
  • Digital Signage
  • Hard Drive Removal
  • Hardware Quotes, Installation, Support
  • Infrastructure
  • Laptop Updates and Repairs (MSU property)
  • Login Assistance 
  • Office technology Installation, Moves, Support
  • Portal Login
  • Software Vetting, Quotes, Installation, Support
  • Telecommunications Services
  • Third Party Application Support
  • Wired and Wireless Infrastructure

Midwestern State University is becoming MSU Texas! Read about upcoming changes to our website and email here: MSU Texas

Projects

Current Projects

MSU IT Projects List
Project Name Time Frame Progress Notes
Ad Astra Platinum Analytics Spring 2019 Complete
Campus Labs Systems Spring 2019 Complete
College Cost Meter Spring 2019 Complete
Maxient Summer 2019 Complete
XL Dent Summer 2019 Complete
TouchNet Enhancement Summer 2019 Complete
Banner 9 Updates Summer/Fall 2019 In Progress
Policy Management Summer/Fall 2019 In Progress
Supported Software List Fall 2019 In Progress
Transcription Fall 2019 Upcoming
Cbord Upgrade Fall 2019 In Progress
EAB Fall 2019 Upcoming
Portal 8 Engage Fall 2019/Spring 2020 In Progress
Adobe SSO Fall 2019 Upcoming
STACHE Fall 2019 Upcoming

Capital Projects

MSU IT Projects List
Project Name Time Frame Progress Notes
Campus Fiber  Spring/Summer 2019 Complete
Moffett IT Infrastructure Spring/Summer/Fall 2019 In Progress
HSHS IT Infrastructure Summer 2019 Complete
Data Center Move Summer/Fall 2019 In Progress
Wi-Fi Upgrades Summer/Fall 2019 In Progress
VRTX Hardware Fall 2019 In Progress
CSC IT Infrastructure Fall 2019 Upcoming
Bridwell IT Infrastructure Fall 2019/Spring 2020 Upcoming
Bolin IT Infrastructure Fall 2019/Spring 2020 Upcoming

IT HEAF

MSU IT Projects List
Project Name Time Frame Progress Notes
Computer Lifecycle Replacement Summer 2019 Cycle Complete
Classroom Upgrades Summer 2019 Cycle Complete
Moffett Computer Lab Summer 2019 Complete
Laptop Updates Summer/Fall 2019  In Progress
Computer Lab Software Fall 2019 Cycle In Progress 
Virtualization Fall 2019 Upcoming
Exchange Upgrade Fall 2019 Upcoming

Security Alerts

  • Remote Access Scams 

    MSU IT wants to make you aware of remote access scams growing in intensity across the broader Internet.

       Users affected by this type of scam may see a web browser screen pop up when browsing that warns of technical issues and urgently asks you to call a phone number or allow a technician to remotely access your computer. These notices will often say they are from Microsoft or Windows.

    Image of a browser tab titled "Microsoft Notice" with a popup saying "Your ISP has blocked your PC. Call Microsoft immediately" followed by a toll free phone number.This looks like an error window from Microsoft and says "Windows Virus Warning! Identity Theft and Hacking Possibilities. Contact Microsoft Certified Live Technicians."

    If you are ever asked to call a phone number or provide remote system access by ANY Internet resource you should immediately contact the Information Technology help desk at extension 4278 for guidance.

    Users of Midwestern State University information resources should never provide remote access to any outside party without first consulting with MSU IT to validate the request.

    ** If you are presented with a screen similar to the examples shown above, turn off your computer immediately and call Information Technology at 4278. ** 

 

  • Ransomware attacks 

    Ransomware is a type of malicious software, or malware, designed to deny access to a computer system or data until a ransom is paid. Ransomware typically spreads through phishing emails or by unknowingly visiting an infected website.

    The ransomware presents a message like the examples shown below to infected users.This prompt has a solid background and screen text that resembles the boot menu that shows when a computer starts up. It tells the user that their harddisks have been encrypted and that they can purchase a key to restore their data.

    This screen tells the user that their files have been encrypted, and advises users to pay for recovery. It also shows countdown timers for payment deadlines and data deletion deadlines.

    In this image, a browser window tells the user that all their work and personal files were encrypted.

    To help IT help you protect your digital resources please remember your training and watch for the following red flags when dealing with unexpected or unknown email:
  1. Were you expecting the email? If not take a much more critical view of opening the message and reach out to the purported sender to validate the message before clicking links or opening attachments.
  2. Inspect all aspects of the email. Mouse over the links without clicking them and if the link looks odd reach out to the purported sender to validate the message before clicking links or opening attachments.

** If you are presented with a screen similar to the examples shown above, turn off your computer immediately and call Information Technology at 4278. ** 

 

  • Phishing Emails

    Phishing is the fraudulent practice of sending emails purporting to be from reputable companies in order to induce individuals to reveal personal information, such as passwords and credit card numbers. Accounts from public email services such as Yahoo, Google, and Outlook.com that have been compromised can be used to send emails similar to the example shown below:
    This is an email from a known sender, that shows in the recipient's inbox as being sent to an unknown sender.
    If you receive such an email, please forward it to phishingreports@msutexas.edu and then delete it immediately. Links like the “Open in Docs” link in the example above lead to malicious sites.

More information about security threats in your email (and elsewhere) can be found on MSU's Information Security pages.

Supported Hardware and Software

At this time, MSU Information Technology does not work on any hardware not owned by Midwestern State University. 

Minimum Supported Hardware


Hardware Supported by MSU IT
Dell Optiplex 390 (or newer) Dell computer tower
Dell Latitude Exx10 (or newer)
  • E6510, E6410, etc.
Dell laptop
Mac products
  • Must support 10.12 Sierra or newer
  • iMac (Late 2012)

    Mac Mini (Late 2012)

    MacBook Air (Mid 2012)

    MacBook Pro (Mid 2012)

Mac all-in-one desktop Macbook

Supported Software

A list of our currently supported software is available upon request. 

Students may access Microsoft Office 365 for free through the Microsoft website at the  Office 365 for Students site.

ITAC

MSU Information Technology Advisory Committee (ITAC)

Vision: To improve the effectiveness and efficiency of MSU information technology services, the committee will work with the Information Technology Department to ensure proper support and strategic alignment of technologies and infrastructure that enhances the quality of MSU’s administrative and academic technologies.

Mission: To evaluate and make recommendations to the Administrative Council on selection and use of software and hardware solutions. To openly discuss issues that relate to both Academics and Administration and to recommend solutions for those issues and recommend a budget for the acquisition of technology.

The committee will provide the IT Department with recommendations on strategic direction and project priorities that support technologies aligned with administrative and academic needs.

April 2019

ITAC Membership 2017-2018 (updates every September)

December 2018

  • Agenda TBD - Dec 7, 2018 at 2pm
  • Meeting Presentation

November 2018

  • Agenda TBD - Nov 9, 2018 at 2pm
  • Meeting Presentation

October 2018

April 2018
February 2018
November 2017
October 2017