Members of the Housing & Dining staff have been working to address COVID-19 related concerns specific to your on-campus experience at MSU Texas.

We appreciate your patience as we navigate these challenging and unprecedented times and your flexibility as we adjust to respond to the most updated guidelines and scientific information.  Below is a list of frequently asked questions regarding our COVID-19 response.  As circumstances evolve, we will continue to update and add to the information below.

Self-Isolation & Quarantine On Campus

What happens if I test positive or am exposed to someone who has tested positive?

  • You will need to complete the COVID-19 Reporting Form for Students and complete each section (note—all sections of the form are to be completed and the “Individual involved” should be your information).
  • Students who test positive will be required to self-isolate.  Self-isolation will occur in a designated area of campus or a student may choose to return home until cleared to return to campus.  Learn more about self-isolation expectations here.
  • Students exposed to COVID-19 by someone who has tested positive will be required to quarantine in their assigned room.  Students may also choose to return home until the quarantine period has passed. Learn more about quarantine expectations here.
  • You will be assigned a contact tracer to oversee your case and the Office of Student Rights & Responsibilities will send absence notifications to your faculty.
  • A member of the Residence Life & Housing staff will contact you to discuss your housing situation.

What happens if my roommate is required to self-isolate?

  • If your roommate is required to self-isolate, they will be moved out of your room until cleared to return by the contact tracing staff.  Meanwhile, you will complete quarantine in your room.  All students should complete the COVID-19 Reporting Form for Students and complete each section (note—all sections of the form are to be completed and the “Individual involved” should be your information).
  • After your roommate has moved, we will coordinate a time for the facilities staff to enter your room to disinfect the space.
  • You will be assigned a contact tracer to oversee your case and the Office of Student Rights & Responsibilities will send absence notifications to your faculty.

What happens if my roommate is required to quarantine?

  • If a student assigned to a shared room, side of a suite (McCullough-Trigg), or in your apartment is required to quarantine, you are also required to quarantine.  All students should complete the COVID-19 Reporting Form for Students and complete each section (note—all sections of the form are to be completed and the “Individual involved” should be your information).
  • You will be assigned a contact tracer to oversee your case and the Office of Student Rights & Responsibilities will send absence notifications to your faculty.
Housing Agreements

Can I cancel my housing agreement without penalty if I choose to take all online courses for the Fall 2020 semester while living at home with family?

  • Cancellation penalties will be waived for students who choose to enroll in online course in the Fall while living at home. Class schedules will be verified after the start of the Fall 2020 semester. 
  • Students who wish to cancel should do so through the ResCenter portal as soon as possible.

Are accommodations available if it is medically necessary for me to have a single occupancy room?

  • Students with a medical or disability-related need that impacts their housing assignment will need to submit a request and documentation to the Office of Disability Support Services (DSS). DSS will review documentation and provide accommodation recommendations to the Office of Residence Life & Housing.  All documentation remains confidential within the DSS Office.

Will I be required to move out after in-person instruction ends in November?

  • At this time, housing and dining will remain open through December 11, 2020 to provide flexibility for those students who choose to complete the semester in Wichita Falls. No additional approval will be required to stay on campus during this time.

When do I have to move-out for the Fall 2020 semester?

  • If a student is not returning for the Spring 2021 semester, arrangements to move out will need to be made prior to December 11, 2020.
  • Students returning for the Spring Semester will not be required to move their belongings home for the break, although we encourage students to take electronics and items of significant personal value home.

Will I be allowed to stay on campus between the Fall and Spring semesters?

  • Students who wish to remain on campus during the semester break (beginning December 12th) will have the opportunity to complete a break housing request. Break housing fees are $20 per night and are billed to the student’s account.
  • Additional information regarding break housing will be available in early November.
Mustangs Move-In

When is move-in?

  • New students may sign up for a move-in time on August 15 and August 16, between 8 a.m. and 3 p.m. Move-in appointments are available on August 17 between 8 a.m. and 2 p.m.
  • Returning students may sign up for a move-in time on August 22 or August 23 between 8 a.m. and 3 p.m.

What if I have a sibling with a different move-in date? Do we have to make separate trips to campus?

  • Please email for assistance in scheduling your move-in appointment. We will work to accommodate families arriving at the same time.

Can I move in early?

  • Students required to arrive prior to their official housing opening date must complete the Early Arrival Form (Fall 2020) on Mustangs Link at least three business days prior to the requested arrival date. We encourage students to complete this form as soon as possible, as requests are not guaranteed.
  • Due to the additional time needed to properly disinfect rooms between the Summer II and Fall semesters, early arrival requests will not be permitted prior to Monday, August 10, 2020. Exceptions include international students and in-season athletes reporting for pre-season training in accordance with NCAA report dates.
  • Students approved to move-in early will be notified via email. Keys may be picked up between 5:00 p.m. and 7:00 p.m. on your approved date in the Legacy Commons.
  • Unless arrangements have been made by a sponsoring department, students approved to arrive early may be assessed a $20/night charge for any move-in prior to August 15. Early arrival fees will be billed directly to the student’s University account no later than September 1, 2020.

How do I schedule a move-in appointment?

  • On Monday, August 3rd, students will receive a link in their MSU email account to sign up for an arrival time.

What can I expect during move-in?

  • Move-in is an exciting time—please familiarize yourself with the process and steps you can take to expedite your check-in process by reading our Fall 2020 Move-In Guide.

How will you maintain social distancing during move-in?

  • Our move-in process has been extended throughout five days to alleviate congestion in hallways, elevators, and lobbies.
  • It is especially important for students to arrive at their scheduled appointment time to help uphold social distancing guidelines.
  • Students are asked to limit the number of accompanying guests or helpers to no more than three friends or family members.
  • Students and guests are asked to wear face coverings while in hallways, lobbies, and common areas during the move-in process.

If I don’t feel well or if someone in my family is sick and I’m unable to check-in during my scheduled move-in time, what should I do?

When will I receive my student ID?

  • Temporary ID cards will be issued upon arrival. Students will receive information and instructions for obtaining your ID as part of the check-in process.
Safety Protocols

What steps are being taken for students’ health and safety?

  • Students will be asked to sign an amendment to the Housing Reservation Commitment & Agreement prior to move-in agreeing to expectations around health and safety. These include wearing cloth face coverings and social distancing.
  • The Office of Residence Life & Housing is working closely with University stakeholders to align our health and safety guidelines with state and national guidelines.
  • Maintenance and custodial staff are taking precautions to ensure staff are prepared and equipped to work in our residential facilities.

How are common areas and restrooms being cleaned?

  • Custodial staff will be cleaning and disinfecting daily. You’ll likely notice the use of disinfectant foggers and extra attention given to restrooms, elevator buttons, and handrails.  Additionally, we’ll have a student custodial crew working in the evenings to provide additional cleaning support.

Will students be required to wear face coverings in the residence halls and dining venues?

  • Students will be required to wear a protective face covering anytime they are outside of their room in the residence halls or while in dining facilities.
  • When in dining facilities, masks may be removed while at your table as you eat and drink.
  • Students will also be required to wear a protective face covering when requested by staff who may need to enter student rooms for routine maintenance, an issue of safety or policy enforcement.

How will University Housing and Dining enforce social distancing and wearing protective face coverings?

  • Students who do not comply with the university’s requirements or University Housing and Dining policies may be referred for conduct action.
  • We encourage students to positively encourage peers to uphold these new health and safety guidelines, as we know the support of peers can positively encourage those who are reluctant to wear face masks and practice social distancing.

What steps are being taken to ensure staff members are staying healthy and following guidelines?

  • Like students, staff are asked to engage in daily screenings. Those with symptoms, fever, or exposure to COVID-19 are encouraged to stay at home and utilize the same quarantine and isolation measures we’re asking of our student.

How will social distancing work in community bathrooms?

  • Community restrooms in Pierce, Killingsworth, and Legacy are all single-occupant facilities. Students should follow all posted guidelines and wear face coverings except when showering, brushing teeth, washing their face, applying make-up, or shaving.
  • Students will be assigned a specific restroom to use on the floor to limit exposure to other students.

Are there guidelines for social distancing in elevators, study rooms, lounges or other public spaces?

  • Guidelines will be posted for these spaces. Students should follow all posted guidelines in elevators and other public spaces.
  • Students who live on lower floors are encouraged to take the stairs, if able.
  • Furniture in study lounges and other spaces will be arranged to facilitate social distancing. Moving of furniture is prohibited.

Will I be allowed to have guests in my room this fall?

  • Members of the Taskforce to Reopen Campus are currently reviewing guest policies and developing a recommendation for the fall semester.
  • At this time, overnight guests are not permitted in University Housing and Dining facilities.

What is the COVID-19 Public Health Addendum?

  • We feel that it is important for all students to understand how the current public health situation may impact housing and dining on campus.
  • This addendum discusses the University’s responsibility to you as a resident and outlines our expectations for students residing on campus.

After I have moved in, what do I do if I think I might have COVID-19?

  • Familiarize yourself with the Reporting Protocol established by the University.
  • Students concerned that they may have COVID-19 should immediately contact the Vinson Health Center at (940) 397-4231.
  • Once you’ve consulted with a member of the Vinson Health Center, please contact a member of the Residence Life & Housing team with any housing related questions.
  • We ask that you make contact by phone to limit direct contact with others.

If I test positive for COVID-19, can I stay in the residence halls? How do I get food?

  • Students who test positive for COVID-19 and who are able to return home for their isolation period are strongly encouraged to do so. Generally speaking, we’re asking students who live within a five hour radius of Wichita Falls to isolate at home whenever possible.
  • Students unable to leave campus will be reassigned to an isolation area on campus, separate from other residents. Students will have access to self-contained laundry, restrooms, and kitchen space.
  • Dining will provide an “essentials” box with shelf-stable items such as soup, macaroni and cheese, cereal, beverages, etc. that will be delivered to the student’s room. The cost for these items will be covered as part of the meal plan.  More information is forthcoming.
  • Those students who do not have a meal plan may arrange to have the cost of the essentials box billed to their student account.

What if my roommate tests positive for COVID-19?

  • Residence Life & Housing will temporarily reassign you to a living area for approximately 24 hours. While away from your room, facilities staff will use the disinfectant fogger to treat your living space and follow up by further sanitizing frequently touched surfaces such as sinks, door handles, appliance fixtures, etc. Once complete, you will be permitted to return to your room for the remainder of your quarantine period.
  • If your roommate tests positive for COVID-19, you will be expected to quarantine for a period of two weeks.

What else should I know?

  • There are a number of easy things you can do to reduce the chances of contracting COVID-19. Being an active part of prevention is important to you and your neighbors.
  • Wash your hands every time you enter your room. Remember to use soap and hot water for a minimum of 20 seconds.
  • Wear a face covering when not in your room. This applies when you leave campus and are in the surrounding community as well.
  • Keep your room tidy and organized. Use disinfectant wipes regularly to clean your space.
  • Take a minimalist’s approach when you pack for the fall. It’s much more difficult to clean an area with an overabundance of clothing, extra furniture, etc.
  • We encourage students to limit travel away from Wichita Falls on the weekend. While we know you will have friends and family who miss you, consider connecting virtually throughout the Fall semester to decrease the chance of exposure to an asymptomatic carrier of COVID-19.
Programming Opportunities

Will there be programming offered during the fall semester?

  • Each resident is assigned a Resident Assistant who can help students find ways to be involved in the halls and on campus. Expect these students to reach out regularly as well as the Residence Hall Director assigned to your building.
  • The Residence Life & Housing staff is working hard to develop a variety of engagement opportunities.
  • Our partners in Student Leadership & Involvement are also developing unique opportunities to help you connect to campus.
  • Staff are preparing virtual community building and individual opportunities to make sure residents feel connected to the MSU family and to each other.
  • In-person activities will be conducted in alignment with university health and safety guidelines, including small group and outside activities. Other activities may limit the number of in-person participants but encourage virtual participation from others.

What about Family Day and Homecoming?

  • In the interest of the MSU Texas community, Family Weekend and Homecoming will be combined during the Spring 2021 semester for a community celebration.  Students will have the opportunity to participate in a virtual spirit week.
Campus Dining

What precautions are being taken in dining areas?

  • All patrons and dining staff will be required to wear a face covering. Patrons are encouraged to wash hands when possible; hand sanitizer is available for those unable to do so before dining.
  • For the Fall semester, all dining transactions will be cashless. Patrons will need to have a meal plan (programmed on their University ID) or pay with a debit or credit card.
  • Patrons will only be served by campus dining staff. There is no self-service.
  • All condiments will be individually packaged.
  • In the Clark Student Center, an additional seating area has been identified in the north end of Comanche along with additional outdoor seating.
  • To alleviate congestion in the Food Court, Grill Nation will be closed for Fall Semester.
  • Seating has been reconfigured to promote social distancing.
  • Additional grab-and-go options will be made available at Einstein’s, the Legacy Market, and Mesquite Dining Hall.
  • Work stations, service areas, and seating areas will be disinfected and sanitized on a regular schedule.
  • Staff is trained in food safety regulations, and is following the COVID-19 recommendations and guidelines from the CDC and National Restaurant Association.